New collaboration delivers cashless services, as well as access to expedited appointments for outpatient cancer treatment services and independent cancer medical consultation, ensuring comprehensive and convenient protection for customers
Manulife Hong Kong today announced a new partnership with New Frontier Group, one of the leading healthcare service providers in Greater China, to introduce cashless services for eligible customers through New Frontier Group's subsidiary, Prosper Health. This collaboration strengthens Manulife's integrated cross-border healthcare offerings, providing customers with holistic health management, cancer screening and treatment, and a variety of other comprehensive medical services.
This partnership underscores Manulife's commitment to advancing its health and protection offerings in response to the increasing trend of Hong Kong residents seeking medical treatment in mainland China. As the demand for high-quality medical services continues to grow, Manulife and New Frontier Group are dedicated to delivering diverse healthcare options tailored for Hong Kong residents who work or frequently travel across the border, as well as for mainland Chinese residents visiting the city.
Cashless Services
Eligible customers can now benefit from cashless services for day-case[1] surgeries at all United Family Hospitals[2] and for in-patient surgeries within Prosper Health's medical network in mainland China. This simplified payment settlement process greatly enhances the customer experience, enabling Manulife to directly settle medical expenses with Prosper Health upon treatment completion, provided that customers obtain confirmed pre-authorization prior to receiving care.
Under these cashless services, eligible customers will also have access to cashless chemotherapy and radiotherapy at United Family Hospitals, with Manulife settling pre-approved amounts directly with Prosper Health. This arrangement allows customers to focus on their recovery without worrying about unforeseen expenses.
"This new partnership between Manulife and New Frontier Group marks a significant step forward in delivering seamless, integrated healthcare services across the border. By combining our insurance expertise with New Frontier Group's extensive medical network in mainland China, we are uniquely positioned to offer Hong Kong customers access to high-quality cross-border medical care, furthering our commitment to protecting the health and well-being of our customers," said Patrick Graham, Chief Executive Officer of Manulife Hong Kong and Macau.
"New Frontier Group has always been committed to providing customers with an exceptional healthcare management experience through high-quality medical resources and services. Our collaboration with Manulife fully leverages the strengths of both parties. By integrating our premium hospital network with Manulife's insurance offerings, we are creating truly seamless healthcare solutions for cross-border clients. This is not only a breakthrough in our partnership but also an important demonstration of our joint efforts to create value for society." said Antony Leung, Group Chairman and Co-founder of New Frontier Group.
Expedited Appointment for Outpatient Cancer Treatment Services and Independent Cancer Medical Consultation
This partnership will also offer medical support to customers diagnosed with cancer. Eligible customers[3] can enjoy expedited appointment[4] for outpatient cancer treatment services at any United Family Hospital in key cities such as Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, and Qingdao. Additionally, this offering is complemented by a free one-time independent medical consultation at any United Family Hospital, providing a second opinion for added peace of mind regarding cancer diagnoses.[5]
As part of our commitment to exceptional customer care, this partnership offers a first-in-Hong Kong market,[6] complimentary door-to-door limousine service[7] to Shenzhen New Frontier United Family Hospital. This ...
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